Course 06: Follow Up

An unbeatable system for leasing agent follow-up that turns "not now" into Right Now! (Free with Monthly Unlimited Membership)
Before We Get Started
1 min
Follow Up Coursebook.pdf
221 KB
Introduction
1 min
Follow Up is Critical
5 mins
Follow Up is Critical Quiz
Forget Everything You’ve Been Told About Follow Up
3 mins
Forget Everything You’ve Been Told About Follow Up Quiz
Why We Fear Follow Up
10 mins
Why We Fear Follow Up Quiz
The Biggest Mistake with Follow Up
3 mins
The Biggest Mistake with Follow Up Quiz
92% of All Customer Interactions Happen Over the Phone
4 mins
92% of All Customer Interactions Happen Over the Phone Quiz
It Takes an Average of 8 Cold Call Attempts
3 mins
It Takes an Average of 8 Cold Call Attempts Quiz
The Best Time to Follow Up
2 mins
The Best Time to Follow Up Quiz
30%-50% of Leases Go to the Leasing Consultant who Follows Up First
2 mins
30%-50% of Leases Go to the Leasing Consultant who Follows Up First Quiz
80% of Leases Require 5 Follow Up Calls
3 mins
80% of Leases Require 5 Follow Up Calls Quiz
Offer to Do Your Competitions Job For Them
3 mins
Offer to Do Your Competitions Job For Them Quiz
Only 13% of Renters Believed
3 mins
Only 13% of Renters Believed Quiz
3 Types of Follow Up
3 mins
3 Types of Follow Up Quiz
Follow Up
1 min
Follow Up Quiz
Follow Through
4 mins
Follow Through Quiz
Follow Back
4 mins
Follow Back Quiz
Your Voicemail is Killing You
4 mins
Your Voicemail is Killing You Quiz
How to Follow Up on Voicemail
4 mins
How to Follow Up on Voicemail Quiz
How to Follow When You Only Have Email
6 mins
How to Follow When You Only Have Email Quiz
How to Follow Up When You Only Have Chat
4 mins
How to Follow Up When You Only Have Chat Quiz
How to Follow Up When You Only Have Text
3 mins
How to Follow Up When You Only Have Text Quiz
The Leasing University System for Written Communication
2 mins
The Leasing University System for Written Communication Quiz
Current Situation
2 mins
Current Situation Quiz
Home Needed
1 min
Home Needed Quiz
Next Steps
2 mins
Next Steps Quiz
How Written Communication Flows
3 mins
How Written Communication Flows Quiz
The 3 Takes
4 mins
The 3 Takes Quiz
The Power of Text
4 mins
The Power of Text Quiz
Texting Photos
2 mins
Texting Photos Quiz
Are You Feeling Good?
1 min
Are You Feeling Good? Quiz
The Power of The Selfie Video Tour
4 mins
The Power of The Selfie Video Tour Quiz
Always Always Always Make the Call
3 mins
Always Always Always Make the Call Quiz
Always Always Always Leave a Message
3 mins
Always, Always, Always Leave a Message Quiz
40X Better than Facebook or Twitter
3 mins
40X Better than Facebook or Twitter Quiz
Never Say “Is this a good time?"
2 mins
Never Say “Is this a good time?" Quiz
With Leads Speed Kills
2 mins
With Leads Speed Kills Quiz
No Process = No Leases
3 mins
No Process = No Leases Quiz
The Worst Assumption You Can Make
3 mins
The Worst Assumption You Can Make Quiz
If They Request Information Give it to Them
3 mins
If They Request Information Give it to Them Quiz
How Many Times Do I Follow Up?
2 mins
How Many Times Do I Follow Up? Quiz
Apologize for Not Getting the Lease Done
4 mins
Apologize for Not Getting the Lease Done Quiz
4X to 5X More Leads
3 mins
4X to 5X More Leads Quiz
91% of Residents Say "....."
3 mins
91% of Residents Say "....." Quiz
Course Completed
2 mins