Course 04: Handling Renters Objections

Leasing University step-by-step system for effectively handling your prospects objections. 
Before We Get Started
1 min
Handling Renters Objections Coursebook.pdf
186 KB
Introduction
1 min
The Ability to Correctly Handle Objections
2 mins
The Ability to Correctly Handle Objections Quiz
Knowing Complaints Are Not Objections
3 mins
Knowing Complaints Are Not Objections Quiz
Objection or Complaint
17 mins
Objection or Complaint Performance Prompts
3 mins
Objection or Complaint Quiz
The Power of Agreement
6 mins
The Power of Agreement Performance Prompts
6 mins
The Power of Agreement Quiz
Lease Negotiations Start (Don’t End) at "No"
5 mins
Lease Negotiations Start (Don’t End) at No Prompts
1 min
Lease Negotiations Start (Don’t End) at "No" Quiz
Leasing University System for Handling Complaints
1 min
Step 1 Treat Everything as a Complaint
2 mins
Step 1 Treat Everything as a Complaint Quiz
Step 2: Agree with the Complaint and Move Forward
4 mins
Step 2: Agree with the Complaint and Move Forward Quiz
Step 3: If Complaint Persists Ask Them for Solutions
4 mins
Step 3: If Complaint Persists Ask Them for Solutions Quiz
Step 4: If Complaint Persists Show Commitment to a Solution
4 mins
Step 4: If Complaint Persists Show Commitment to a Solution Quiz
Step 5: If Complaint Persists Offer a Solution
5 mins
Step 5: If Complaint Persists Offer a Solution Quiz
Step 6: If Complaint is a Valid Objection Ask if it is Stopping Them from Leasing
2 mins
Step 6: If Complaint is a Valid Objection Ask if it is Stopping Them from Leasing Quiz
Step 7: If Complaint is a Valid Objection Ask if it is The Only Thing Stopping Them from Leasing
4 mins
Step 7: If Complaint is a Valid Objection Ask if it is The Only Thing Stopping Them from Leasing Quiz
Step 8: If Complaint is a Valid Objection, Use “All Things Being Equal”
3 mins
Step 8: If Complaint is a Valid Objection, Use “All Things Being Equal” Quiz
“All Things Being Equal”
9 mins
“All Things Being Equal” Performance Prompts
5 mins
“All Things Being Equal” Quiz
“I Would Rather Live There”
8 mins
“I Would Rather Live There” Quiz
The Leasing University Looping Method
8 mins
The Leasing University Looping Method Quiz
Advice for Common Scenarios
1 min
Advice for Common Scenarios Quiz
How the 8 Steps fit in The Perfect Leasing Process
4 mins
How the 8 Steps fit in The Perfect Leasing Process Quiz
Help With Your Career & Life
1 min
Help with Your Career & Life Quiz
Carry Your Sword & Shield
3 mins
Carry Your Sword & Shield Quiz
Comparing the Rent of a Competitor
6 mins
Comparing the Rent of a Competitor Quiz
"We Don't Have Time"
5 mins
"We Don't Have Time" Quiz
“I Need to Check With My _______ First”.
6 mins
“I Need to Check With My _______ First”. Quiz
Handling the Tag-Along
4 mins
Handling the Tag-Along Quiz
The Rent is Too High (For This)
5 mins
Market Knowledge Expectation
4 mins
Market Knowledge Expectation Quiz
Reselling a Stalled Objection
4 mins
Reselling a Stalled Objection Quiz
Course Completed
2 mins