Contents

Before We Get Started

1 min

Handling Renters Objections Coursebook.pdf

186 KB

Introduction

1 min

The Ability to Correctly Handle Objections

2 mins

The Ability to Correctly Handle Objections Quiz

Knowing Complaints Are Not Objections

3 mins

Knowing Complaints Are Not Objections Quiz

Objection or Complaint

17 mins

Objection or Complaint Performance Prompts

3 mins

Objection or Complaint Quiz

The Power of Agreement

6 mins

The Power of Agreement Performance Prompts

6 mins

The Power of Agreement Quiz

Lease Negotiations Start (Don’t End) at "No"

5 mins

Lease Negotiations Start (Don’t End) at No Prompts

1 min

Lease Negotiations Start (Don’t End) at "No" Quiz

Leasing University System for Handling Complaints

1 min

Step 1 Treat Everything as a Complaint

2 mins

Step 1 Treat Everything as a Complaint Quiz

Step 2: Agree with the Complaint and Move Forward

4 mins

Step 2: Agree with the Complaint and Move Forward Quiz

Step 3: If Complaint Persists Ask Them for Solutions

4 mins

Step 3: If Complaint Persists Ask Them for Solutions Quiz

Step 4: If Complaint Persists Show Commitment to a Solution

4 mins

Step 4: If Complaint Persists Show Commitment to a Solution Quiz

Step 5: If Complaint Persists Offer a Solution

5 mins

Step 5: If Complaint Persists Offer a Solution Quiz

Step 6: If Complaint is a Valid Objection Ask if it is Stopping Them from Leasing

2 mins

Step 6: If Complaint is a Valid Objection Ask if it is Stopping Them from Leasing Quiz

Step 7: If Complaint is a Valid Objection Ask if it is The Only Thing Stopping Them from Leasing

4 mins

Step 7: If Complaint is a Valid Objection Ask if it is The Only Thing Stopping Them from Leasing Quiz

Step 8: If Complaint is a Valid Objection, Use “All Things Being Equal”

3 mins

Step 8: If Complaint is a Valid Objection, Use “All Things Being Equal” Quiz

“All Things Being Equal”

9 mins

“All Things Being Equal” Performance Prompts

5 mins

“All Things Being Equal” Quiz

“I Would Rather Live There”

8 mins

“I Would Rather Live There” Quiz

The Leasing University Looping Method

8 mins

The Leasing University Looping Method Quiz

Advice for Common Scenarios

1 min

Advice for Common Scenarios Quiz

How the 8 Steps fit in The Perfect Leasing Process

4 mins

How the 8 Steps fit in The Perfect Leasing Process Quiz

Help With Your Career & Life

1 min

Help with Your Career & Life Quiz

Carry Your Sword & Shield

3 mins

Carry Your Sword & Shield Quiz

Comparing the Rent of a Competitor

6 mins

Comparing the Rent of a Competitor Quiz

"We Don't Have Time"

5 mins

"We Don't Have Time" Quiz

“I Need to Check With My _______ First”.

6 mins

“I Need to Check With My _______ First”. Quiz

Handling the Tag-Along

4 mins

Handling the Tag-Along Quiz

The Rent is Too High (For This)

5 mins

Market Knowledge Expectation

4 mins

Market Knowledge Expectation Quiz

Reselling a Stalled Objection

4 mins

Reselling a Stalled Objection Quiz

Course Completed

2 mins

Table of contents