Course 02: Leasing Agent Phone Training

A step-by-step system to improve your phone skills, and help you get leases. (Free with Monthly Unlimited Membership)
Before We Get Started
1 min
Leasing Agent Phone Training Coursebook.pdf
191 KB
Leasing University Inbound Call Script.pdf
72 KB
Leasing University Inbound Call Script Book.pdf
223 KB
Leasing University Inbound Call Sheet.pdf
40.4 KB
Leasing University Inbound Call Log.pdf
555 KB
Introduction
1 min
The Importance of the Telephone
6 mins
The Importance of the Telephone Quiz
Performance Prompts The Importance of the Telephone
2 mins
What the Perfect Call Discovers
3 mins
What the Perfect Call Discovers Quiz
Performance Prompts What Perfect Calls Discover
1 min
Samples of Typical Apartment Community Calls
17 mins
Samples of Typical Apartment Community Calls Quiz
Sample of a Great Apartment Community Call
11 mins
Performance Prompts Sample Calls
1 min
The 3 Types of Calls to the Leasing Office
5 mins
The 3 Types of Calls to the Leasing Office Quiz
Performance Prompts 3 Types of Calls
1 min
Rules of the Phone
4 mins
Performance Prompts Rules of the Phone
1 min
Rules of the Phone Quiz
Module 2 Introduction
1 min
How to use the Inbound Call Sheet
8 mins
How to use the Inbound Call Log
2 mins
How to Build Your Inbound Call Log
2 mins
The Perfect Greeting
4 mins
The Perfect Greeting Quiz
Talk vs Actionable Information
4 mins
Talk vs Actionable Information Quiz
GAI "Tell Me More"
3 mins
GAI "Tell Me More" Quiz
GAI "What Is Most Important to You?"
1 min
GAI "What Is Most Important to You?" Quiz
GAI "Why Is That?"
3 mins
GAI "Why Is That?" Quiz
GAI Mirroring Technique
2 mins
Mirroring Technique Quiz
GAI Current Situation Questions
2 mins
GAI Current Situation Questions Quiz
GAI Past Experience Questions
2 mins
Past Experiences Quiz
Leasing University Call Script
9 mins
How to Create Your Own Call Script
4 mins
Post Call Personal Debrief
5 mins
Post Call Personal Debrief Quiz
Sword & Shield for the Phone
4 mins
Sword & Shield for the Phone Quiz
Practice Drill Rehearse
2 mins
Practice Drill Rehearse Quiz
Course Completed
2 mins