Course 02: Leasing Agent Phone Training

A step-by-step system to improve your phone skills, and help you get leases. (Free with Monthly Unlimited Membership)

Before We Get Started

1 min

Leasing Agent Phone Training Coursebook.pdf

191 KB

Leasing University Inbound Call Script.pdf

72 KB

Leasing University Inbound Call Script Book.pdf

223 KB

Leasing University Inbound Call Sheet.pdf

40.4 KB

Leasing University Inbound Call Log.pdf

555 KB

Introduction

1 min

The Importance of the Telephone

6 mins

The Importance of the Telephone Quiz

Performance Prompts The Importance of the Telephone

2 mins

What the Perfect Call Discovers

3 mins

What the Perfect Call Discovers Quiz

Performance Prompts What Perfect Calls Discover

1 min

Samples of Typical Apartment Community Calls

17 mins

Samples of Typical Apartment Community Calls Quiz

Sample of a Great Apartment Community Call

11 mins

Performance Prompts Sample Calls

1 min

The 3 Types of Calls to the Leasing Office

5 mins

The 3 Types of Calls to the Leasing Office Quiz

Performance Prompts 3 Types of Calls

1 min

Rules of the Phone

4 mins

Performance Prompts Rules of the Phone

1 min

Rules of the Phone Quiz

Module 2 Introduction

1 min

How to use the Inbound Call Sheet

8 mins

How to use the Inbound Call Log

2 mins

How to Build Your Inbound Call Log

2 mins

The Perfect Greeting

4 mins

The Perfect Greeting Quiz

Talk vs Actionable Information

4 mins

Talk vs Actionable Information Quiz

GAI "Tell Me More"

3 mins

GAI "Tell Me More" Quiz

GAI "What Is Most Important to You?"

1 min

GAI "What Is Most Important to You?" Quiz

GAI "Why Is That?"

3 mins

GAI "Why Is That?" Quiz

GAI Mirroring Technique

2 mins

Mirroring Technique Quiz

GAI Current Situation Questions

2 mins

GAI Current Situation Questions Quiz

GAI Past Experience Questions

2 mins

Past Experiences Quiz

Leasing University Call Script

9 mins

How to Create Your Own Call Script

4 mins

Post Call Personal Debrief

5 mins

Post Call Personal Debrief Quiz

Sword & Shield for the Phone

4 mins

Sword & Shield for the Phone Quiz

Practice Drill Rehearse

2 mins

Practice Drill Rehearse Quiz

Course Completed

2 mins

Table of contents