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Course 02: Leasing Agent Phone Training
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52 Lessons

Before We Get Started
Leasing Agent Phone Training Coursebo...
Leasing University Inbound Call Scrip...
Leasing University Inbound Call Scrip...
Leasing University Inbound Call Sheet...
Leasing University Inbound Call Log.pdf
Introduction
The Importance of the Telephone
The Importance of the Telephone Quiz
Performance Prompts The Importance of...
What the Perfect Call Discovers
What the Perfect Call Discovers Quiz
Performance Prompts What Perfect Call...
Samples of Typical Apartment Communit...
Samples of Typical Apartment Communit...
Sample of a Great Apartment Communit...
Performance Prompts Sample Calls
The 3 Types of Calls to the Leasing O...
The 3 Types of Calls to the Leasing O...
Performance Prompts 3 Types of Calls
Rules of the Phone
Performance Prompts Rules of the Phone
Rules of the Phone Quiz
Module 2 Introduction
How to use the Inbound Call Sheet
How to use the Inbound Call Log
How to Build Your Inbound Call Log
The Perfect Greeting
The Perfect Greeting Quiz
Talk vs Actionable Information
Talk vs Actionable Information Quiz
GAI "Tell Me More"
GAI "Tell Me More" Quiz
GAI "What Is Most Important to You?"
GAI "What Is Most Important to You?" ...
GAI "Why Is That?"
GAI "Why Is That?" Quiz
GAI Mirroring Technique
Mirroring Technique Quiz
GAI Current Situation Questions
GAI Current Situation Questions Quiz
GAI Past Experience Questions
Past Experiences Quiz
Leasing University Call Script
How to Create Your Own Call Script
Post Call Personal Debrief
Post Call Personal Debrief Quiz
Sword & Shield for the Phone
Sword & Shield for the Phone Quiz
Practice Drill Rehearse
Practice Drill Rehearse Quiz
Course Completed