Course 04: Handling Renters Objections by Leasing University

Course 04: Handling Renters Objections

Leasing University step-by-step system for effectively handling your prospects objections. 

Handle any objection with total confidence.

Selecting an apartment is a major life event. Every renter is going to have objections and complaints. Leasing University will give you the tools you need to handle even the most difficult prospect. 

Mishandling even the smallest complaint or objection can cost you the lease.

Just some of what you will learn:
  • The power of agreement.
  • How to tell the difference between an objection and a complaint. 
  • The Leasing University System for Handling Complaints & Objections
  • How the 8 Steps fit in The Perfect Leasing Process

**This course is INCLUDED for free with enrollment in your Leasing University Unlimited Plan. Click “ENROLL NOW” below to sign up for your Unlimited Plan**
ENROLL NOW

What's included?

Video Icon 35 videos File Icon 1 file

Contents

Before We Get Started
1 min
Handling Renters Objections Coursebook.pdf
186 KB
Introduction
1 min
The Ability to Correctly Handle Objections
2 mins
The Ability to Correctly Handle Objections Quiz
Knowing Complaints Are Not Objections
3 mins
Knowing Complaints Are Not Objections Quiz
Objection or Complaint
17 mins
Objection or Complaint Performance Prompts
3 mins
Objection or Complaint Quiz
The Power of Agreement
6 mins
The Power of Agreement Performance Prompts
6 mins
The Power of Agreement Quiz
Lease Negotiations Start (Don’t End) at "No"
5 mins
Lease Negotiations Start (Don’t End) at No Prompts
1 min
Lease Negotiations Start (Don’t End) at "No" Quiz
Leasing University System for Handling Complaints
1 min
Step 1 Treat Everything as a Complaint
2 mins
Step 1 Treat Everything as a Complaint Quiz
Step 2: Agree with the Complaint and Move Forward
4 mins
Step 2: Agree with the Complaint and Move Forward Quiz
Step 3: If Complaint Persists Ask Them for Solutions
4 mins
Step 3: If Complaint Persists Ask Them for Solutions Quiz
Step 4: If Complaint Persists Show Commitment to a Solution
4 mins
Step 4: If Complaint Persists Show Commitment to a Solution Quiz
Step 5: If Complaint Persists Offer a Solution
5 mins
Step 5: If Complaint Persists Offer a Solution Quiz
Step 6: If Complaint is a Valid Objection Ask if it is Stopping Them from Leasing
2 mins
Step 6: If Complaint is a Valid Objection Ask if it is Stopping Them from Leasing Quiz
Step 7: If Complaint is a Valid Objection Ask if it is The Only Thing Stopping Them from Leasing
4 mins
Step 7: If Complaint is a Valid Objection Ask if it is The Only Thing Stopping Them from Leasing Quiz
Step 8: If Complaint is a Valid Objection, Use “All Things Being Equal”
3 mins
Step 8: If Complaint is a Valid Objection, Use “All Things Being Equal” Quiz
“All Things Being Equal”
9 mins
“All Things Being Equal” Performance Prompts
5 mins
“All Things Being Equal” Quiz
“I Would Rather Live There”
8 mins
“I Would Rather Live There” Quiz
The Leasing University Looping Method
8 mins
The Leasing University Looping Method Quiz
Advice for Common Scenarios
1 min
Advice for Common Scenarios Quiz
How the 8 Steps fit in The Perfect Leasing Process
4 mins
How the 8 Steps fit in The Perfect Leasing Process Quiz
Help With Your Career & Life
1 min
Help with Your Career & Life Quiz
Carry Your Sword & Shield
3 mins
Carry Your Sword & Shield Quiz
Comparing the Rent of a Competitor
6 mins
Comparing the Rent of a Competitor Quiz
"We Don't Have Time"
5 mins
"We Don't Have Time" Quiz
“I Need to Check With My _______ First”.
6 mins
“I Need to Check With My _______ First”. Quiz
Handling the Tag-Along
4 mins
Handling the Tag-Along Quiz
The Rent is Too High (For This)
5 mins
Market Knowledge Expectation
4 mins
Market Knowledge Expectation Quiz
Reselling a Stalled Objection
4 mins
Reselling a Stalled Objection Quiz
Course Completed
2 mins