“I Need to Check With My _______ First”.

“I Need to Check With My _______ First”.

“I Need to Check With My _______ First”.

Course 04: Handling Renters Objections

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Before We Get Started

Handling Renters Objections Coursebook.pdf

Introduction

The Ability to Correctly Handle Objections

The Ability to Correctly Handle Objections Quiz

Knowing Complaints Are Not Objections

Knowing Complaints Are Not Objections Quiz

Objection or Complaint

Objection or Complaint Performance Prompts

Objection or Complaint Quiz

The Power of Agreement

The Power of Agreement Performance Prompts

The Power of Agreement Quiz

Lease Negotiations Start (Don’t End) at "No"

Lease Negotiations Start (Don’t End) at No Prompts

Lease Negotiations Start (Don’t End) at "No" Quiz

Leasing University System for Handling Complaints

Step 1 Treat Everything as a Complaint

Step 1 Treat Everything as a Complaint Quiz

Step 2: Agree with the Complaint and Move Forward

Step 2: Agree with the Complaint and Move Forward Quiz

Step 3: If Complaint Persists Ask Them for Solutions

Step 3: If Complaint Persists Ask Them for Solutions Quiz

Step 4: If Complaint Persists Show Commitment to a Solution

Step 4: If Complaint Persists Show Commitment to a Solution Quiz

Step 5: If Complaint Persists Offer a Solution

Step 5: If Complaint Persists Offer a Solution Quiz

Step 6: If Complaint is a Valid Objection Ask if it is Stopping Them from Leasing

Step 6: If Complaint is a Valid Objection Ask if it is Stopping Them from Leasing Quiz

Step 7: If Complaint is a Valid Objection Ask if it is The Only Thing Stopping Them from Leasing

Step 7: If Complaint is a Valid Objection Ask if it is The Only Thing Stopping Them from Leasing Quiz

Step 8: If Complaint is a Valid Objection, Use “All Things Being Equal”

Step 8: If Complaint is a Valid Objection, Use “All Things Being Equal” Quiz

“All Things Being Equal”

“All Things Being Equal” Performance Prompts

“All Things Being Equal” Quiz

“I Would Rather Live There”

“I Would Rather Live There” Quiz

The Leasing University Looping Method

The Leasing University Looping Method Quiz

Advice for Common Scenarios

Advice for Common Scenarios Quiz

How the 8 Steps fit in The Perfect Leasing Process

How the 8 Steps fit in The Perfect Leasing Process Quiz

Help With Your Career & Life

Help with Your Career & Life Quiz

Carry Your Sword & Shield

Carry Your Sword & Shield Quiz

Comparing the Rent of a Competitor

Comparing the Rent of a Competitor Quiz

"We Don't Have Time"

"We Don't Have Time" Quiz

“I Need to Check With My _______ First”.

“I Need to Check With My _______ First”. Quiz

Handling the Tag-Along

Handling the Tag-Along Quiz

The Rent is Too High (For This)

Market Knowledge Expectation

Market Knowledge Expectation Quiz

Reselling a Stalled Objection

Reselling a Stalled Objection Quiz

Course Completed