Course 02: Leasing Agent Phone Training
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- Learn more
- Before We Get Started
- Leasing Agent Phone Training Coursebook.pdf
- Leasing University Inbound Call Script.pdf
- Leasing University Inbound Call Script Book.pdf
- Leasing University Inbound Call Sheet.pdf
- Leasing University Inbound Call Log.pdf
- Introduction
- The Importance of the Telephone
- The Importance of the Telephone Quiz
- Performance Prompts The Importance of the Telephone
- What the Perfect Call Discovers
- What the Perfect Call Discovers Quiz
- Performance Prompts What Perfect Calls Discover
- Samples of Typical Apartment Community Calls
- Samples of Typical Apartment Community Calls Quiz
- Sample of a Great Apartment Community Call
- Performance Prompts Sample Calls
- The 3 Types of Calls to the Leasing Office
- The 3 Types of Calls to the Leasing Office Quiz
- Performance Prompts 3 Types of Calls
- Rules of the Phone
- Performance Prompts Rules of the Phone
- Rules of the Phone Quiz
- Module 2 Introduction
- How to use the Inbound Call Sheet
- How to use the Inbound Call Log
- How to Build Your Inbound Call Log
- The Perfect Greeting
- The Perfect Greeting Quiz
- Talk vs Actionable Information
- Talk vs Actionable Information Quiz
- GAI "Tell Me More"
- GAI "Tell Me More" Quiz
- GAI "What Is Most Important to You?"
- GAI "What Is Most Important to You?" Quiz
- GAI "Why Is That?"
- GAI "Why Is That?" Quiz
- GAI Mirroring Technique
- Mirroring Technique Quiz
- GAI Current Situation Questions
- GAI Current Situation Questions Quiz
- GAI Past Experience Questions
- Past Experiences Quiz
- Leasing University Call Script
- How to Create Your Own Call Script
- Post Call Personal Debrief
- Post Call Personal Debrief Quiz
- Sword & Shield for the Phone
- Sword & Shield for the Phone Quiz
- Practice Drill Rehearse
- Practice Drill Rehearse Quiz
- Course Completed

Performance Prompts Sample Calls